Terms of service
RETURN AND REFUND POLICY
Effective Date: September 27, 2026
At Vicky Glow, we want our customers to have a clear understanding of how returns, refunds, exchanges, cancellations, and order-related issues are handled.
This policy explains our return eligibility requirements, shipping responsibilities, refund procedures, and special conditions that may apply to skincare, beauty, cosmetic, and personal-care merchandise.
1. Return Window
Vicky Glow accepts eligible return requests within 30 days after the applicable item is delivered.
To qualify for a standard voluntary return, merchandise must generally:
Be unused and unworn;
Be unwashed and unaltered;
Remain in substantially the same condition as when received;
Include original packaging where applicable;
Include original tags, inserts, accessories, and components;
Have any applicable hygiene, tamper-evident, safety, or protective seals intact; and
Be accompanied by an order number, receipt, or other reasonable proof of purchase.
Where permitted by applicable law, merchandise that does not meet these conditions may be refused for a voluntary return.
2. Requesting a Return
Before sending merchandise back, please contact Vicky Glow.
Return requests may be submitted through:
Email: support@harukoskin.com
Phone: 707-590-3396
Please provide:
Your full name;
Your order number;
The product you wish to return;
The reason for the return; and
Photographs if the merchandise arrived damaged, defective, incomplete, or incorrect.
After reviewing your request, we will provide the appropriate return instructions.
Please do not mail merchandise back until you have received return authorization from us.
3. Return Address
Unless we provide another authorized return location in writing, approved returns should be sent to:
Vicky Glow
7941 Cranley Rd
Powell, TN 37849
United States
Please package returned merchandise securely to reduce the risk of damage during transportation.
For customer-arranged returns, we recommend using a shipping method that provides tracking and keeping the receipt and tracking information until your return has been fully resolved.
4. Customer-Paid Return Shipping
Customers are responsible for return shipping when an eligible product is being returned because of:
A change of mind;
Personal preference;
Ordering the wrong product or variation;
No longer wanting the merchandise; or
Another reason unrelated to a defect, damage, or fulfillment error attributable to Vicky Glow.
Return postage purchased by the customer for these voluntary returns is non-refundable.
5. Returns Caused by Our Error
Vicky Glow will cover reasonable return shipping where a return is necessary because:
An incorrect product was shipped;
Merchandise arrived damaged;
A product was defective when received;
An ordered item was missing; or
Another verified fulfillment error attributable to Vicky Glow occurred.
Please contact us before purchasing return postage in these circumstances.
Depending on the situation, we may provide a prepaid return shipping label or another approved return arrangement.
6. Original Order Shipping Rates
Our current checkout shipping rates are:
Standard Shipping
FREE for orders of $70.00 or more
$8.00 for orders from $0.00 through $69.99
Express Shipping
$15.00
These shipping rates apply to delivery of the original order and are separate from return transportation costs.
7. Original Shipping Charges and Refunds
Original shipping charges are generally non-refundable for voluntary returns caused by customer preference or change of mind.
For example, if you choose $15.00 Express Shipping and later return an otherwise correct and eligible product because you no longer want it, the original $15.00 Express Shipping fee will ordinarily not be refunded.
If the original order qualified for FREE Standard Shipping, Vicky Glow will not retroactively deduct the normal $8.00 Standard Shipping charge solely because an eligible item is later returned.
If merchandise is returned because of a verified defect, shipping damage, incorrect fulfillment, or another error attributable to Vicky Glow, applicable original shipping charges will be handled appropriately as part of the resolution.
Nothing in this section limits any refund required by applicable law.
8. Beauty, Skincare, Cosmetic, and Personal-Care Products
Certain products may not be suitable for resale after opening or use because of hygiene, health, or safety considerations.
Subject to applicable law, we generally do not accept voluntary change-of-mind returns for:
Opened skincare products;
Used skincare products;
Opened or used cosmetics;
Used beauty products;
Personal-care or hygiene items after use;
Products with broken or removed protective or hygiene seals;
Products contaminated after delivery; or
Merchandise that cannot reasonably or safely be resold for hygiene or sanitation reasons.
These restrictions do not prevent customers from requesting assistance when merchandise arrives damaged, defective, incorrect, or materially different from what was ordered.
9. Other Non-Returnable Merchandise
Subject to applicable law, the following products may also be excluded from voluntary returns:
Gift cards;
Personalized or customized merchandise;
Products clearly identified as Final Sale before purchase;
Merchandise materially altered after delivery;
Products damaged through misuse or improper care after delivery; and
Other products clearly disclosed as non-returnable before checkout.
If you are unsure whether a product qualifies for return, please contact us before mailing it.
10. Final Sale Products
Products clearly designated Final Sale or Non-Returnable before purchase generally cannot be returned solely because of a change of mind.
Final Sale status does not eliminate any customer right or remedy that cannot legally be waived, including applicable remedies involving defective, damaged, incorrectly supplied, or materially misrepresented merchandise.
11. Discounted and Promotional Products
A product does not automatically become Final Sale because it was discounted or purchased during a promotion.
Unless the merchandise was specifically identified as Final Sale or otherwise non-returnable before purchase, an eligible discounted product may be returned under this policy.
12. Return Inspection
After an authorized return reaches Vicky Glow, we will inspect the merchandise before approving a refund.
The review may include:
Confirming that the correct merchandise was returned;
Reviewing the condition of the product;
Checking for signs of use or alteration;
Confirming that applicable components are present;
Checking hygiene, safety, or protective seals where relevant; and
Confirming that the return otherwise complies with this policy.
We will notify you after the inspection has been completed.
Where permitted by applicable law, we may decline a voluntary return if the merchandise does not satisfy the eligibility conditions stated in this policy.
13. Refund Processing
Approved refunds are generally issued to the original payment method used for the purchase.
For eligible merchandise returns, Vicky Glow aims to initiate the refund within 10 business days after receiving and inspecting the returned merchandise.
After we initiate a refund, your bank, credit card company, payment processor, or financial institution may require additional time before the funds appear in your account.
If more than 15 business days have passed after we notify you that your refund was approved and you have not received it, contact:
support@harukoskin.com
14. No Restocking Fee
Vicky Glow does not charge a restocking fee for eligible returns made in accordance with this policy.
Return shipping expenses and non-refundable original shipping charges are separate from a restocking fee and may still apply where described above.
15. Damaged Merchandise
Please inspect your order reasonably soon after delivery.
If merchandise arrives damaged, contact us and provide:
Your order number;
A description of the damage;
Clear photographs of the product; and
Photographs of the shipping packaging where relevant.
Please retain the product and packaging while the issue is reviewed.
Once the issue has been verified, we may offer an appropriate remedy, such as a replacement, refund, or another resolution permitted by applicable law.
16. Defective Merchandise
If you believe a product was defective when delivered, contact:
support@harukoskin.com
We may ask for photographs or other reasonable information needed to assess the issue.
A verified defect may qualify for a refund, replacement, or another appropriate remedy.
17. Incorrect or Missing Items
Please contact us if:
You received a product different from the product ordered; or
An item included in your order is missing.
Do not purchase return postage for incorrectly supplied merchandise before receiving instructions from Vicky Glow.
Where the issue resulted from a fulfillment error attributable to us, the customer will not be required to bear reasonable return shipping costs necessary to correct the issue.
18. Exchanges
Exchanges may be available when suitable replacement merchandise is in stock.
Because inventory may change, Vicky Glow cannot guarantee availability of a replacement item.
For exchanges based on customer preference, it may be more efficient to return the eligible original item for a refund and place a separate order.
If an exchange is necessary because of a verified defect or fulfillment error, we will provide the appropriate instructions.
19. Cancelling an Order
If you wish to cancel an order before it ships, contact:
support@harukoskin.com
Please submit your request as soon as possible.
We will make reasonable efforts to stop fulfillment before shipment, but cancellation cannot be guaranteed after merchandise has been processed, packed, or transferred to a carrier.
If cancellation is no longer possible, eligible merchandise may be returned after delivery according to this policy.
Nothing in this section limits cancellation rights required by applicable law.
20. Shipping Timeframes and Delays
Vicky Glow intends to ship orders within any timeframe communicated during the ordering process.
For online orders governed by applicable federal requirements, we must have a reasonable basis to expect that merchandise can be shipped within the timeframe stated to the customer.
If no shipment timeframe is provided, applicable federal rules generally require a reasonable basis for shipment within 30 days.
If we cannot ship within the promised or applicable timeframe, we will provide the delay notice, revised shipment information, cancellation option, consent request, or refund required by applicable law.
21. Orders That Cannot Be Fulfilled
If Vicky Glow determines that merchandise cannot be shipped, the affected merchandise or order may be cancelled and the appropriate refund issued.
Where applicable federal law requires a refund for unshipped merchandise, Vicky Glow will refund the amounts required by law.
If none of the merchandise in the order can be shipped, this may include the full amount paid for the order, including applicable shipping, handling, insurance, and other related charges.
Where a monetary refund is legally required, store credit will not be substituted unless the customer voluntarily agrees to another option permitted by law.
22. Returned-to-Sender Packages
A shipment may be returned to Vicky Glow because:
The customer supplied an incorrect or incomplete address;
Delivery was refused;
The package was not collected;
The carrier was unable to complete delivery; or
Another delivery problem occurred.
When the package reaches us, we will inspect the merchandise and review the circumstances.
If the delivery problem resulted from incorrect customer-provided information or another customer-related issue, original shipping charges may remain non-refundable where permitted by applicable law.
If the delivery failure resulted from an error attributable to Vicky Glow, we will provide an appropriate resolution.
23. Customer-Arranged Return Shipments
When customers purchase their own return shipping, responsibility for the merchandise generally remains with them until the return reaches our authorized return location.
We strongly recommend using a carrier that provides tracking.
Except where applicable law requires otherwise, Vicky Glow cannot guarantee a voluntary refund for a customer-arranged return shipment that does not reach us.
24. Tennessee Consumer Protection and Return Policy
Vicky Glow maintains this written Return and Refund Policy so customers can understand the conditions that apply to returns before and after making a purchase.
Retailers in Tennessee may establish their own return policies, subject to applicable consumer protection laws and any specific legal requirements that apply to particular products or transactions.
Nothing in this policy is intended to authorize false, misleading, deceptive, or unfair representations regarding a customer's purchase, return eligibility, refund rights, or merchandise.
Where Tennessee or federal law provides a customer with a greater non-waivable right or remedy than the terms stated in this policy, the applicable law will control.
25. Fraudulent or Abusive Returns
Vicky Glow may reject a return where there is reasonable evidence of:
Product substitution;
Fraudulent refund activity;
Deliberate misuse of merchandise;
Material alteration after delivery;
Returning merchandise materially different from the product purchased; or
Abuse of the return process.
Each case will be evaluated individually.
This provision will not be used to deny legitimate claims involving defective, damaged, incorrectly supplied, or otherwise legally nonconforming merchandise.
26. Contact Vicky Glow
For questions regarding returns, refunds, exchanges, cancellations, damaged merchandise, or this policy, contact:
Vicky Glow
7941 Cranley Rd
Powell, TN 37849
United States
Phone: 707-590-3396
Email: support@harukoskin.com
For return and refund matters, we recommend contacting us by email so that both the customer and Vicky Glow have a written record of the request and any instructions provided.